Do we need a sales call first?
No. The Brand Audit is a productised diagnostic, so the process is simple: you send the links and context, I review the work properly, then you receive a written plan and personal video walkthrough.
What if I don't have a website yet?
The audit still works. I review whatever exists: Instagram, a sales PDF, a booking page. The plan tells you what to build first rather than what to fix.
What exactly do I receive?
A written action plan covering your strengths, your gaps, three priority fixes ranked by impact and quick wins, plus a personal video walkthrough.
What happens if I want help implementing it?
The audit stands alone, but it can also become the first step into a bigger Brand Edit project covering brand design, website direction, social materials, digital assets, print materials and wider creative direction.
What kinds of businesses is this for?
Founder-led businesses with real traction: coaches, consultants, therapists, authors, educators, creatives, wellness and premium service businesses. UK and US both fine, everything is async.
What if I disagree with the audit?
Then reply and tell me. You get honest direction, but it should still feel like a conversation. If something does not land, I would rather know.
Do you offer refunds?
Once the review is delivered the work is done, so no. But if the audit doesn't give you at least three things worth fixing, tell me and I'll look again at no charge.